Loudoun Cares’ Helpline serves as a gateway through which residents access links to services from all Loudoun agencies (nonprofit, government and faith entities). Our call specialists use a locally maintained database to give callers the most detailed and up-to-date resource information appropriate to their needs. This screening process enables our staff to efficiently connect the callers with the most suitable service provider or resource. This saves time and frustration for both the caller and the employees at local agencies as we reduce the time spent on unnecessary calls for everyone involved and thereby alleviate call frustration.