Information & Referral Helpline
When people are in crisis they can be experiencing a range of emotions including fear, anger, confusion, and hysteria. Sometimes they know what the solution to their problem is and other times they feel lost beyond knowing that they need help. Loudoun Cares’ Information and Referral Helpline is a trusted and reliable source for people in crisis (and those otherwise seeking information related to health and human save needs).
Since 2004, the Helpline has been answering an average of 2300-2500 calls annually, including calls from the county’s most vulnerable residents. In 2017, over 5,600 residents were provided referrals to over 211 local providers that assisted with over 131 different types of needs.
Through a careful, but efficient and expedited process, Loudoun cares navigates the caller through a series of scenarios to identify any additional services they might be in need of, whether they realize it or not.
Loudoun Cares’ Helpline serves as a gateway through which residents access links to services from all Loudoun agencies (nonprofit, government and faith entities). Our call specialists use a locally maintained database to give callers the most detailed and up-to-date resource information appropriate to their needs. This screening process enables our staff to efficiently connect the callers with the most suitable service provider or resource. This saves time and frustration for both the caller and the employees at local agencies as we reduce the time spent on unnecessary calls for everyone involved and thereby alleviate call frustration.
Our Helpline aids the local government in reducing aid because we can connect people with the nonprofit service they need. We help all of our residents – often when they fall on hard times, unexpectedly – to weather any challenge they may face. We work to ensure they know the rest of the community cares about them and is here to help.
This is a great program so happy to be involved.
I don’t know what I would have done without the help of Loudoun Cares. I had a water bill that was late, but had just spent everything, yes everything I had on funeral expenses for an immediate family member. Without notice – no letter, no phone call – my water was shut off in my home. Not only did Loudoun Cares find a charitable group to help me in my emergency, but they directed me to a number of other resources in the community to work with me as I am getting back on my feet. Sonia at Loudoun Cares is kind and compassionate, and knows how to bring together the right resources to make things better. Again, I appreciate Loudoun Cares.
Thank you Loudoun Cares and LINK for assistancing me with my electric bill. I am really grateful for the support of Loudoun Cares during my time of need. It's a true blessing to have an organization like Loudoun Cares supporting the community and working for the greater good. I am truly appreciative!