What We Do

Information & Referral Helpline

When people are in crisis they can be experiencing a range of emotions including fear, anger, confusion, and hysteria.  Sometimes they know what the solution to their problem is and other times they feel lost beyond knowing that they need help.  Loudoun Cares’ Information and Referral Helpline is a trusted and reliable source for people in crisis (and those otherwise seeking information related to health and human save needs).

Since 2004, the Helpline has been answering an average of 2300 calls each year, including calls from the county’s most vulnerable residents.  These calls become 4,000 referrals each year and prevent over 600 evictions and utility cut-offs.  Last year, the Helpline answered 2268 calls.

Through a careful, but efficient and expedited process, Loudoun cares navigates the caller through a series of scenarios to identify any additional services they might be in need of, whether they realize it or not.

Loudoun Cares’ Helpline serves as a gateway through which residents access links to services from all Loudoun agencies (nonprofit, government and faith entities). Our call specialists use a locally maintained database to give callers the most detailed and up-to-date resource information appropriate to their needs. This screening process enables our staff to efficiently connect the callers with the most suitable service provider or resource.  This saves time and frustration for both the caller and the employees at local agencies as we reduce the time spent on unnecessary calls for everyone involved and thereby alleviate call frustration.

Our Helpline aids the local government in reducing aid because we can connect people with the nonprofit service they need.  We help all of our residents – often when they fall on hard times, unexpectedly – to weather any challenge they may face. We work to ensure they know the rest of the community cares about them and is here to help.